03/03/2016

FAQ

What do I do if I need a lot of ice for a large event?

Please contact your local sales representative or send an email to our sales and marketing department.

How do I get HCI at my store?

Please contact your local sales representative or send an email to our sales and marketing department.

Can I rent a merchandiser?

Please contact your local sales representative or send an email to our sales and marketing department.

What states do you deliver to?

Home City Ice services accounts in 16 states, but we are always open to expanding into near-by states.  Check out our locations.

How is Home City Ice frozen from the “inside out”?

The Home City Ice freezing process cascades water over vertical, stainless steel plates that are charged with refrigeration. As the water flows over the plates, ice begins to form and will continue to freeze from the “inside out” until the desired thickness is achieved.

Why is there a “cloud” in the middle of the ice cubes we make at home?

When you make ice at home, the water sits idle or stagnant in trays waiting to freeze. The “pure” water will freeze first on the outside pushing suspended solids and debris into the middle of the cube where they will eventually be trapped by the water freezing around them. The cloud is the result of these “suspended solids” and foreign debris being trapped in the middle of the cube. That is why homemade ice is clear on the outside and cloudy on the inside. Home City Ice’s unique freezing process eliminates the “clouds” from the ice. Just pure water being frozen.

How is Home City Ice “naturally filtered”?

The laws of nature dictate the pure water freezes at 32 degrees and water containing suspended solids, debris or other chemical makeup will have a lower freezing point. Home City Ice freezes water while it is in motion allowing for the pure water to freeze first. At the end of the freezing process the pure water has been made into ice and the left over “heavy” water is removed and used elsewhere in the refrigeration process. Freezing water in motion allows Home City Ice to make pure, sanitary food grade product.

Is Home City Ice laboratory tested?

All of our production facilities have product samples tested by an independent third party laboratory to ensure a pure product.

Are the production facilities inspected by certified agencies?

Home City Ice is a member of the International Packaged Ice Association (IPIA) that mandates every Home City Ice production facility is inspected and certified by the National Sanitation Foundation (NSF).

Can I get dry ice?

Yes, some of our facilities inventory dry ice while others will work with dry ice suppliers to service your needs. Give us a call, we would love to help you out.

Is block ice still around?

Yes, we do manufacture and distribute block ice products. Home City Ice supports a packaged block product and we are able to service requests for the larger 300 pound blocks that can be used for carvings or larger scale commercial needs.

How can I get a delivery or have service set up?

Please contact us with your request and one of our representatives will work with you to meet your needs.

How do I get a job at Home City Ice?

We are always looking for good people to join our team. Please fill out an application to get the process started. Time for a “Cool Change”?

Is it really a “cool” job?

We hear this one a lot when it’s 100 degrees outside and sweat is dripping off your brow. At Home City Ice, we give our people the tools to meet the needs of our customers. Home City Ice has a “cool” culture with great people and great customers.

Do you rent ice boxes or refrigerated trucks?

Yes we do have refrigerated cases and trucks available to rent for special occasions or emergency needs. Please contact us and we will get you to the right people for the job.